HIGRADE takes Customer Service very seriously. If you are dissatisfied with either your system or the service you have received in any way then we want to hear from you.

Initially you should contact the HIGRADE Customer Services Team. If they are unable to assist you your call will be logged and escalated to the Customer Services Supervisor.

In the unlikely event you are still not happy your complaint should be put in writing to the Technical and Services Director.

HIGRADE offers stringent quality assurance and to this effect all complaints are subject to review by our Quality Manager.